Terms & Conditions

Everest Collective Hanna Jarnskjold

Last updated: 16/10/2026

1. Company Information

Everest Atelier is a jewellery house (CHE-337.487.879), specialising in fine jewellery, lab‑grown diamonds, custom design, diamond sourcing, and the sale of pre-designed jewellery pieces.

Contact details and further company information are available in the website footer.

2. Scope of Application

These Terms & Conditions apply to:

use of the Everest Atelier website;
submission of inquiry and customization forms;
video consultations;
custom design services;
diamond sourcing services;
purchase of pre-designed jewellery;
production, delivery, and related services; and
the terms and conditions of our warranty.

3. Nature of the Offer

All jewellery pieces and services offered by Everest Atelier are individual in nature.

Jewellery available in the online store is offered as made‑to‑order pieces based on Everest Atelier’s ready designs.
Production begins only after the client completes the purchase.
These pieces are not held as finished stock.

Availability of materials, diamonds, and production capacity may change at any time.

Each custom or made‑to‑order project is developed specifically for the client and reflects both aesthetic and technical considerations.

4. Inquiry & Customization Form

The customization form serves solely as a non‑binding briefing tool.
Submission of the form does not constitute an order or contractual obligation.
Following submission, the client may be offered a complimentary video consultation.

5. Complementary Video Consultation

The video consultation is advisory in nature and is intended to discuss the client’s requirements, design preferences, and potential project options.

A consultation reservation fee of 50 in the applicable currency (USD, GBP, EUR, or CHF) is payable to reserve a consultation, depending on the client’s location.

If the client proceeds with an order within one month of the consultation date, the reservation fee will be credited in full towards the total price of the custom jewellery piece and deducted from the amount payable.

The reservation fee is non-refundable if the client decides not to proceed with an order following the consultation.

The reservation fee remains valid as a credit towards the custom jewellery order for one month from the date of the consultation.
If the client places an order after this period, the previous reservation fee will no longer be credited towards the order, and a new consultation reservation fee will apply if another consultation is requested.

During the consultation:

the project scope and feasibility are discussed;
diamond sourcing and design options are evaluated;
production timelines and pricing are discussed and, where possible, confirmed

Any designs, estimates, timelines, or other details discussed during the consultation are preliminary and non-binding unless and until the client formally approves the agreed project scope, design, timeline, and price and makes the required payment.

The agreement becomes binding upon receipt of the agreed initial payment, whether the full amount or a 50% deposit, as applicable to the order.
Such payment constitutes the client’s acceptance of the agreed project scope, design, timeline, price, and applicable Terms & Conditions.

6. Custom Design Process

The custom design process generally follows these stages:

Project Brief: The client’s requirements, preferences, and initial ideas are discussed through the communication channel of the client’s choice, including social media, email, or phone call.
Pricing Estimate: An initial price estimate is provided based on the client’s requirements and project specifications.
Complimentary Video Consultation: A video consultation is offered to discuss the project scope, final cost, design options, feasibility, and estimated timeline.
Payment: The client pays either the full amount upfront or a 50% initial deposit, with the remaining 50% balance due before shipment, unless otherwise agreed in writing.
CAD Development: Computer-aided design (CAD) models and visualisations are developed based on the agreed project specifications.
Production: Once the design and applicable payment requirements have been approved and fulfilled, the jewellery piece proceeds to production.
Final Visual Approval: The client is provided with final images or visualisations of the completed piece for review before shipment.
Shipment: The completed piece is prepared for shipment and dispatched in accordance with the agreed delivery arrangements.

Design images, CAD models, renders, sketches, and other visualisations are illustrative representations of the proposed or completed jewellery piece.
The final piece may differ slightly from these representations due to the characteristics of the materials used, gemstone variations, craftsmanship, manufacturing processes, and technical requirements.

Any material changes to the agreed design or specifications will be communicated to the client for approval where reasonably practicable before implementation.

7. Diamond Sourcing as a Separate Service

Diamond sourcing is offered as a standalone service.

Submission of the sourcing form and the subsequent consultation are free of charge.
After mutual acceptance of the sourcing brief, the client pays a deposit of EUR 200, calculated according to the EUR exchange rate on the date of brief acceptance.

The deposit:

partially covers the cost of the diamond if one is sourced and accepted by the client;
becomes binding upon payment and marks the formal completion of the sourcing brief stage.

The deposit is refundable only if sourcing proves impossible due to market limitations or the client’s stated deadline.

Sourcing is formally completed once the remaining balance is paid and the sourced diamond is accepted by the client.

8. Pricing & Payments

Prices are determined individually for each custom project based on the agreed specifications, materials, gemstones, and craftsmanship required.

Custom Order Pricing: The final price of a custom order is confirmed design brief approval and is based on the applicable material, gold, and gemstone prices at that time, together with the agreed project specifications.
Validity of Price Offers: Price offers for custom orders are valid for seven (7) calendar days from the date of issue, unless otherwise stated in writing.
After this period, Everest Atelier reserves the right to revise the offer.
Pre-Designed Jewellery: Prices displayed on the Everest Atelier website apply to the respective pieces at the time of display and are subject to confirmation at checkout or upon order confirmation, as applicable.
Once an order is confirmed, the agreed price applies, subject to applicable law.
Payment Terms: Unless otherwise agreed in writing, the client may pay the full amount upfront or make an initial deposit of 50% of the total order price.
The remaining 50% balance is due before shipment.
Initiation of Custom Orders: Receipt of the required full payment or initial deposit formally initiates the agreed custom design process.
Design development and production will proceed according to the agreed project stages.
Diamond Sourcing Services: Payment of the applicable sourcing deposit formally initiates the diamond sourcing stage and confirms the client’s sourcing brief and requirements.

Cancellation Policy:

Once payment or a deposit has been made, the client may not cancel the order or request a refund of amounts paid, except where required by applicable law or expressly agreed otherwise in writing by Everest Atelier.

9. Changes and Modifications

After design approval and payment or deposit:

changes may be considered at Everest Atelier’s discretion;
changes depend on technical feasibility and the stage of production;
changes may require additional payment.

Price reductions or refunds resulting from design changes are excluded due to the custom‑made nature of the work and prior material procurement.

10. Diamonds, Materials, and Craftsmanship

Diamond grading is based on recognised laboratory certificates (e.g., IGI, GIA).
Everest Atelier provides expert guidance and professional recommendations throughout the sourcing and design process;
final decisions are made jointly with the client based on informed approval. (e.g., IGI, GIA).
Certificates do not fully capture visual appearance.

Clients receive expert guidance beyond the certificate, including explanation of how a stone appears and behaves in real conditions.

Final acceptance is based on both documented specifications and informed client approval.
Where no deviations are observed, the client is explicitly informed.

11. Metals and Wear

Signs of wear such as patina, micro‑scratches, or surface changes are a natural result of use and are not covered by warranty.

Weight is not a guaranteed parameter due to handcrafted production methods.

12. Production Timeframes

Clients may indicate time preferences in the inquiry or order process.

Made‑to‑order pieces:

Jewellery purchased from the Everest Atelier store is produced in accordance with the following timeline if not agreed differently with the customer:

Production time: up to 5 weeks from payment confirmation.
Delivery time: up to 7 business days, depending on destination.

Custom design and sourcing:

Estimated production and delivery timelines for custom design and diamond sourcing services are discussed during the complimentary video consultation and confirmed once the project scope and applicable payment terms have been agreed upon.

For custom jewellery orders, the following estimated timeframes generally apply:

Design Brief: The initial specification and clarification of project requirements typically take up to one (1) week, depending on the complexity of the project and the client’s responsiveness.
CAD Development: Approximately three (3) to five (5) business days.
Production: Approximately four (4) to five (5) weeks following final design approval and confirmation that the applicable payment requirements have been met.
Shipping: Up to seven (7) business days, depending on the destination, shipping method, and customs procedures.

These timeframes are estimates unless a specific delivery date or timeframe has been expressly confirmed in writing as binding by Everest Atelier.
Actual timelines may vary depending on project complexity, material and gemstone availability, design revisions, client approvals, production requirements, and circumstances beyond our reasonable control.

For diamond sourcing services, timelines depend on market availability, the client’s specifications and priorities, and the time required to identify and verify suitable gemstones.
An estimated timeframe will be discussed during the consultation and confirmed based on the agreed sourcing brief.

Any material changes to the agreed timeline will be communicated to the client as soon as reasonably practicable.

13. Delays and Responsibility

If delays occur due to Everest Atelier, the client is entitled to compensation equal to 20% of the order value.

Everest Atelier shall not be responsible for delays caused by shipping carriers or by the client’s failure to provide information, approvals, or responses within a reasonable timeframe.

Once an order has been dispatched, the client is responsible for contacting the shipping carrier directly regarding delivery delays, tracking issues, missed deliveries, or other courier-related complaints.
Everest Atelier will provide the relevant tracking information and reasonable assistance where necessary.

14. Final Approval and Delivery

Upon completion, the client receives photos or video for final visual approval.
Final visual approval confirms aesthetic acceptance and does not waive the client’s right to claim a manufacturing defect.

Payment in full or payment of the required 50% deposit constitutes formal confirmation of the order and acceptance of the agreed project specifications, pricing, and applicable Terms & Conditions.

Shipping is arranged after approval.
Delivery typically occurs within seven business days.
Risk transfers to the client upon successful delivery.

15. Warranty: Returns, Complaints, and Repairs

15.1. Five-Year Craftsmanship Warranty

All jewellery pieces created or sold by Everest Atelier are covered by a five (5) year warranty from the date of delivery.
The warranty covers manufacturing defects in materials and workmanship, subject to the exclusions set out below and any mandatory rights available to the client under applicable law.

Where a defect covered by this warranty is confirmed, Everest Atelier will arrange and cover the cost of the necessary repair, including reasonable shipping and insurance costs associated with the repair process.

Depending on the nature and location of the issue, one of the following repair options may be offered.

15.2. Local Repair

Where the issue can be safely and properly resolved by a qualified jeweller near the client, Everest Atelier may arrange and cover the cost of the repair.
This option may provide a faster and more convenient solution without requiring the jewellery to be shipped to Switzerland.

The proposed repair must be approved by Everest Atelier in writing before any work is authorized.
Clients should not arrange warranty repairs independently without prior written approval, as unauthorized work may affect our ability to assess the cause of the issue.

15.3. Repair at Our Swiss Workshop

If the jewellery requires specialized work, inspection by our own workshop, or further assessment, the piece may need to be returned to Switzerland.

In such cases, Everest Atelier will coordinate the return process with the client. We may arrange an insured courier collection or provide instructions for shipping through a carrier selected by the client.

For repairs confirmed to be covered by the warranty, Everest Atelier will cover the reasonable and agreed shipping and insurance costs associated with the repair.

If a return to Switzerland is necessary, we will explain the reason and coordinate the process with the client before shipment.

15.4. Warranty Exclusions

The warranty covers manufacturing defects in materials and workmanship only. It does not cover:

Normal wear and tear, including scratches, dents, or gradual deterioration resulting from regular use.
Accidental damage, impact, improper handling, or misuse.
Damage resulting from unauthorized repairs, alterations, resizing, or modifications performed without prior written approval from Everest Atelier.
Natural characteristics or inclusions of gemstones, or variations in colour, appearance, or structure inherent to natural materials.
Design variations, material characteristics, or other differences previously disclosed to and accepted by the client.
Changes in personal taste or subjective dissatisfaction with the appearance of the jewellery where the piece conforms to the agreed specifications.

If an issue is found not to be covered by the warranty, Everest Atelier may offer a paid repair or another suitable solution.
Any applicable repair and shipping costs will be communicated to the client for approval before work begins.

Nothing in this section limits any mandatory rights or remedies available to the client under applicable law.

15.5. Returns and Custom Orders

Due to the personalized nature of custom-made jewellery and custom-sourced diamonds, these items are generally not eligible for return or refund based solely on a change of mind or personal preference, subject to any mandatory rights available to the client under applicable law.

This policy does not affect the client’s rights in the event of a confirmed manufacturing defect, failure to conform to the agreed specifications, or any other circumstance in which a remedy is required by applicable law.

15.6. Custom-Sourced Diamonds and Exchanges

For diamonds sourced specifically at a client’s request, Everest Atelier may, at its sole discretion and depending on the circumstances of the transaction, offer an exchange for store credit or another jewellery piece.

Any exchange or store credit arrangement must be expressly agreed upon in writing. Such an arrangement does not replace or limit any mandatory rights the client may have under applicable law.

15.7. Reporting a Warranty Issue

Clients should contact Everest Atelier as soon as reasonably practicable after discovering a potential manufacturing defect.
The claim should include a description of the issue and, where possible, photographs or videos showing the affected area.

Everest Atelier will review the information provided and inform the client of the proposed resolution within fourteen (14) calendar days of receiving the claim.

Depending on the nature of the issue, the proposed resolution may include a local repair, repair at our Swiss workshop, a request for further information, or another appropriate solution.

If further assessment is required, Everest Atelier will inform the client and explain the next steps.

15.8. Annual Jewellery Inspection

To help maintain the condition, security, and longevity of their jewellery, clients are encouraged to have each piece professionally inspected by a qualified jeweller at least once every twelve (12) months.

The inspection should include, where applicable, an assessment of gemstone security, settings, prongs, clasps, and the general structural condition of the piece.

Clients are encouraged to retain documentation confirming that the inspection has taken place.
Where a warranty claim concerns damage that may reasonably have been prevented or identified through routine inspection and maintenance, Everest Atelier may request evidence of previous inspections to assist in assessing the claim.

Failure to carry out or document an annual inspection does not automatically invalidate the five-year warranty.
Warranty coverage will be assessed based on the nature and cause of the issue, subject to these Terms & Conditions and any mandatory consumer protection laws.

Everest Atelier recommends following any additional care and maintenance instructions provided with the jewellery.

16. Intellectual Property

Designs created in collaboration with a client belong to the client and may be executed by another jeweller.

Everest Atelier retains the right to present completed projects, images, and designs for portfolio or marketing purposes without personal data.
Clients may object by contacting Everest Atelier.

17. Subjective Expectations

Aesthetic preferences and subjective impressions do not constitute grounds for claims.
Jewellery naturally evolves over time through wear.

18. International Orders, Taxes, and Customs

All prices are gross. VAT, customs duties, and applicable taxes are covered by Everest Atelier.

International shipments may require contact from customs authorities.
If additional charges arise, clients should contact Everest Atelier so they may be addressed directly with authorities.
Independently paid invoices submitted by clients cannot be reimbursed.

19. Limitation of Liability

Liability is limited to the maximum extent permitted by law and, in all cases, to the amount paid by the client for the relevant product or service.
Everest Atelier is not liable for indirect, consequential, or incidental damages, or for misuse of jewellery.

20. Force Majeure

Everest Atelier is not responsible for failure or delay due to events beyond reasonable control, including natural disasters, supply chain disruptions, diamond or material availability, precious metal market fluctuations, customs restrictions, transport limitations, or governmental actions.

21. Governing Law and Jurisdiction

These Terms & Conditions are governed by Swiss law. Exclusive jurisdiction lies with the courts of Switzerland.

22. Final Provisions

If any provision is found invalid, remaining provisions remain effective. Amendments must be published on the website. In case of translations, the English version prevails.